CLIENT CHARTER OF LEGAL UNIT, KUBANG PASU DISTRICT COUNCIL
- To ensure clear and accurate legal advice to complete questions or issues to the department within one week from the date of receipt.
- To ensure clear and accurate advice and information about the law to complete oral questions or issues by the public within 30 minutes.
- To ensure that legal action is taken within 3 weeks from the date of receipt of a complete case file.
- To ensure agreement review is made within 2 weeks.
CLIENT CHARTER OF ENFORCEMENT DIVISION, KUBANG PASU DISTRICT COUNCIL
- To ensure that action is taken for each public complaint within 2 days (working days)
- To ensure demolition work of illegal construction is carried out within 7 days after the expiry of the notice period.
- To ensure seized goods can be returned within 24 hours after the payment is made.
CLIENT CHARTER OF PLANNING DIVISION, KUBANG PASU DISTRICT COUNCIL
- To issue the decision on a complete planning application within the following time period:
- Large scale project (6 months)
- Other project (3 month)
- To issue the decision on a complete application to name areas and streets within 30 working days.
- To issue the decision on a complete application to extend the planning permission period within 30 working days.
